Booking Terms and Conditions

This page is set to protect you (the client) and us (the Valeting and Detailing company).

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​​Complaints:

​In the rare occurrence that you feel our services were not up to a 100% satisfactory standard, then you MUST contact Foleys Details as follows: within 24 hours if you, the client, is present during handover or within 48 hours if you, the client, is not present at handover. This can be done by either calling us on 07570 236376 or email us at enquiries@foleyautovaleting.co.uk

We ask for a speedy response so that we can do everything in our power to rectify the situation and visit you/the vehicle as soon as possible. Once inspected, we must be allowed the opportunity to rectify any issues mutually agreed upon.

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​​Refunds:

​If you feel that one or more aspects of your Valet or Service wasn’t carried out properly, then you may be entitled to a partial refund. For example, if your paintwork wasn’t fully protected you may be entitled to receive a partial refund for the part of the service which was defective. Refunds will only be authorised once we have been given the opportunity by you, the client, to rectify any situation following the initial complaint. If we are unable to rectify the situation then a partial refund may be authorised. Please note that for any partial refund to be authorized, the initial complaint must have been received within 24 hours of the initial booking/valet or service being carried out.

A list of services and our (price from) is made clear on our services page. Prices vary based on the condition of your car./bike All estimates made over the phone may be subject to change upon arrival. You have the right to cancel if you feel the estimate is different to the actual inspection. We will always be honest and try to be as accurate as possible.

​If both parties (client & Foleys Details) accept that a mistake was made by us, then a partial refund may be due. A refund can be made by us by either a payment to your bank or a credit voucher. Whichever is best and the fairest way.

​​​Refunds are not available if a motorcycle has been used thoroughly since the valet/service, where the defective work was carried out.​

For example, if we clean the interior thoroughly and then the interior is muddy again, this will not be acceptable for a refund. Once the job is finished you must inspect the car and we will give you a full breakdown of everything that has been carried out.

​​Booking your Valet/Details Service:

Foleys Details reserves the right to cancel any job at any time. We always aim to give as much notice as possible. This is because our business is determined by the weather. Things such as freezing conditions, heavy rain or above-average heat can delay us and force us to rearrange a visit.

All prices quoted includes travel to and from property within a 15 mile radius of the BH6 postcode. Bookings outside of this area will be subject to an additional travel fee depending on the value of the booking. When a Travel Fee is applicable, this is calculated at £25.00/Hour booked in 15-minute increments which include Time and Fuels costs.​​​​

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Deposit Policy for Specialist Services

For specialist services, including but not limited to machine polishing, paint correction, ceramic coatings, and other advanced detailing packages, a deposit is required to secure your booking.

The deposit amount is 20% of the total booking value, subject to a minimum deposit of £100.

Deposits are required to reserve workshop time and to cover preparation, administration, and the allocation or purchase of products, materials, and other items specifically required for your booking.

Deposits are non-refundable if you cancel your booking, as they contribute towards costs and losses incurred by us in preparing for and reserving time for your appointment.

Where a booking is rearranged to a later date, and this is agreed by us in advance, the deposit will be transferred and held against the new agreed booking date.

If you fail to attend your appointment, or cancel after products, materials, or workshop time have been allocated to your booking, your deposit may be retained in full.

The remaining balance is payable on completion of the service, unless otherwise agreed in writing.

This does not affect your statutory rights.

Using alternative products:

Foleys Details reserves the right to change our products at any time. We only ever replace a product with an even better product. We spend a large amount of time researching the latest polishes and cleaners to always improve the service being carried out for you.

​Taking pictures/Video:

We may take photos or videos of your vehicle for promotional use on our website or other social media platforms. If you do not wish for us to take pictures or video, then you must notify us immediately before the job starts. If you don’t notify us then we assume you agree to allow us to post pictures or video. For example Before and After pictures.

Cancellation Policy

We operate a 48-hour cancellation policy. That means that if any client needs to reschedule or cancel any booking, we must receive at least 48 hours' notice. This is to allow us the best chances to fill the now-empty booking slot. If any booking is cancelled with less than 48 hours' notice, then the following charges may apply;

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Within 48-hours: 25% of the booking value

Within 24-hours: 50% of the booking value

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Payments:

All payments are to be made in FULL on completion of the work carried out. 

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We accept cash, card or bank transfer. If paying by card, a 2% fee will be added to cover transitional fees. For payment by bank transfer please make payments to:

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Foleys Automotive

Sort Code: 20-11-43

Account: 73137996

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If work is carried out and a company is invoiced, then the payment is still required upon receipt of the invoice and no credit terms are offered or implied.

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Late Payments

In the instance of a company being late in paying an invoice by 30 days, a late payment fee of £40.00 will be applied (sub £1000 invoices) as per the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to apply a Late Payment Interest amount of 8% above the bank base rate on any overdue payment from the day after the invoice became overdue.

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Agreeing to our terms:

By booking us, you agree to all of our terms set out on this page & you fully understand everything to its full on this website. Every customer that calls us will be instructed to visit the website & by visiting this website we will assume that you have taken the time to study all the differences with our prices. Upon booking you will be sent a booking confirmation message via text message. A link to these Terms and Conditions is included in every booking confirmation text.

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The supply of our services is covered under the Consumer Rights Act 2015.

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Liability: 

By booking a service from Foleys Details, we assume that you (the customer) have fully read the Terms and Conditions on this page.